We built this for Brave Health

This isn't a slide deck. It's a working AI agent that handles real Brave Health questions — appointments, insurance, telehealth tech, prescriptions, and getting started with care. Built from your public content, calm and safe by default. Try it.

Finish Setting Up Your Sandbox Discuss With Our Experts

Try the Voice Agent

Call the demo line — a warm, calm voice agent that answers real questions about Brave Health: appointments, insurance, conditions, and how to get started.

(954) 833-8651
What you'll experience: The voice, the personality, the greeting, the safety guardrails — all fully customizable. Same brain as the chat agent on the right.

Try the Chat Agent

Ask about appointments, insurance, telehealth tech, conditions Brave Health treats, getting started — or anything else.

Click the chat icon in the bottom right
Customizable: Colors, greeting, avatar, and behavior — everything matches your brand in production.

What Lorikeet Can Deliver for Brave Health

Trained on Brave Health's website, FAQs, and condition pages. Empathetic by design. HIPAA-safe by default. Routes crisis to 988, every time.

💬

Chat & Voice, Same Brain

Patients can chat from the web or call the line. Both channels share workflows, knowledge, and guardrails — so the experience is identical and consistent.

🛟

Crisis-Safe by Design

The agent recognizes self-harm, suicidal ideation, and severe distress and routes immediately to 988 — without exception. Built for the realities of mental health support.

🔒

HIPAA-Aware

Won't collect SSNs, full DOBs, or insurance IDs in chat. Routes anything PHI-sensitive to billing@bebravehealth.com or (305) 902-6347 — secure, compliant channels.

📋

Knows Your Rules

Aware of all 14 states served, the controlled-substance prescribing rule (Florida and New York only), age 13+, and Joint Commission accreditation. No clinical advice, ever.

🌐

English & Spanish

Multilingual support out of the box — the agent matches the language of the patient's question and routes appropriately.

🎯

Warm, Validating Tone

Mental healthcare needs empathy, not enthusiasm. Calm, validating language. Acknowledges difficult feelings first; problem-solves second.

Built for the Realities of Mental Healthcare

Every workflow, guardrail, and brand guideline was designed for the constraints Brave Health actually operates under.

🛟 Safety First, Every Time

  • Crisis-detection guardrail routes to 988 the moment a patient signals self-harm or suicidal ideation
  • No clinical-advice guardrail catches diagnoses or dose recommendations before they reach the patient
  • PHI detection guardrail keeps SSNs, full DOBs, and member IDs out of chat
  • Demo Mode handling — knowledge gaps become charming sales moments, not awkward dead-ends

📋 Knows Your Constraints

  • 14 states served: FL, GA, IL, IN, MD, MO, NM, NY, NC, OH, OK, SC, TX, VA
  • Controlled substances (Adderall, Ritalin, benzos, hypnotics) — only Florida and New York
  • Age 13+, English and Spanish, Joint Commission accredited
  • HIPAA-aware: PHI routes to billing@bebravehealth.com or (305) 902-6347

Scenarios the Agent Handles

Appointment scheduling & rescheduling Insurance & billing questions Telehealth tech troubleshooting New patient onboarding Medication refill process Condition info (anxiety, depression, ADHD, PTSD, bipolar, PMADs, teen) Crisis routing to 988 State-by-state availability Spanish-language requests Post-hospitalization care

What Goes Into This

1

Deep Research

We learn your business, your patients, your voice. This demo? Built from scratch for Brave Health.

2

Smart Workflows

Real logic for real scenarios. Appointments, insurance, telehealth tech, new patient intake, prescriptions, and condition education — all handled.

3

Your Systems

Connected to patient data, EHR, scheduling, and billing systems. This demo uses roleplay illustrations — yours won't.

4

Safe by Design

Guardrails that actually work. No clinical advice, no PHI in chat, crisis always routes to 988. Ever.

See exactly what we built

Everything is transparent. This demo runs on real workflows, real integrations, and real knowledge base articles - all configured specifically for Brave Health.

7 Workflows

Appointment support, insurance & billing, telehealth tech, new patient intake, prescriptions, conditions & services, plus a demo fallback — all written in plain English, telling the AI exactly how to help patients.

Tool-Free Workflows

This demo is intentionally tool-free for reliability — the agent uses roleplay to illustrate data lookups. Production wires Lorikeet to your real EHR, scheduling, and billing systems.

36 KB Articles

Comprehensive knowledge covering Brave Health's FAQ, insurance plans, conditions treated, new patient onboarding, telehealth tech, billing, controlled substance rules, crisis support, and HIPAA & confidentiality — the AI searches these to answer patient questions.

Open the Sandbox

Ready to Add the World's Best CX AI?

Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.

Finish Setting Up Your Sandbox